Privacy policy

Privacy Policy — Moonhill Tea House

At Moonhill Tea House, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address, payment information.

  • Order Information: Purchase history, product preferences, feedback, and support requests.

  • Device & Usage Information: IP address, browser type, operating system, pages visited, and interactions with our website.

All information is collected only for the purpose of providing you with better service.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Communicate with you about your orders, updates, and promotions

  • Improve our website, products, and services

  • Prevent fraud and ensure secure transactions

We do not sell or share your personal information with third parties for marketing purposes.

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze user behavior to enhance our services

You may disable cookies in your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We may share your information only in limited cases:

  • With service providers for order fulfillment, shipping, or payment processing

  • When required by law or to protect our rights

  • In the event of a business transfer, merger, or acquisition

All third parties are obligated to keep your data confidential and secure.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Disclosure or misuse

  • Loss or alteration

However, no system can guarantee 100% security online. Use of our services is at your own risk.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and review your personal data

  • Request corrections to inaccurate data

  • Request deletion of your personal data

  • Opt-out of promotional communications

To exercise these rights, please contact our Customer Service.

7. Children’s Privacy

Our website and products are not intended for children under 13 years old. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be reflected on this page with an updated date.
Your continued use of our services indicates acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Customer Service — Moonhill Tea House (山月茶寮)