Shipping policy

Shipping Policy — Moonhill Tea House

Thank you for shopping with Moonhill Tea House
This Shipping Policy explains how we process, ship, and deliver your herbal tea products.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
During holidays or high-demand periods, processing time may be slightly extended.

We will notify you if we experience any unexpected delays.

2. Shipping Methods & Delivery Time

Delivery times vary depending on your location and the shipping method selected.

Estimated delivery time:

  • Domestic orders: 3–10 business days

  • International orders: 7–25 business days

Please note that delivery times are estimates and not guaranteed.

3. Shipping Fees

Shipping costs depend on:

  • Destination country or region

  • Package weight and size

  • Shipping method selected

Shipping fees will be displayed at checkout before payment.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email or message.
Tracking updates may take 24–48 hours to appear in the system.

5. Customs, Duties & Taxes

For international orders, customs policies vary by country.

  • All customs duties, taxes, or import fees are the buyer’s responsibility.

  • Moonhill Tea House is not responsible for delays caused by customs inspections.

If the package is rejected or returned by customs due to local import restrictions, the buyer is responsible for any associated costs.

6. Lost, Delayed, or Stolen Packages

Moonhill Tea House is not responsible for:

  • Packages lost due to courier errors

  • Delivery delays caused by logistics or customs

  • Stolen packages after delivery confirmation

If your package is lost in transit, please contact Customer Service and we will assist you in filing a claim with the carrier.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not liable for:

  • Delays caused by incorrect addresses

  • Lost packages due to address errors

If you provided an incorrect address, please contact us immediately so we can try to update it before shipping.

8. Shipping Restrictions

Some countries may restrict the import of herbal products or teas.
Please check your local regulations before placing an order.

If your package is intercepted by customs due to restrictions, we can only resend once (additional shipping fees may apply).

9. Package Damaged Upon Arrival

If your package arrives damaged, please contact Customer Service within 48 hours with photos and videos of:

  • Outer packaging

  • Product packaging

  • Damaged items

We will assist you with the next steps.

10. Contact Information

For any questions regarding this Shipping Policy or your order, please contact Customer Service.